1. GKZZH's Avatar
    Hi guys

    I have a Lenovo Explorer / Medion Erazer mixed reality headset. When I plug it in my computer doesn't recognize the headset.

    I already:
    - Check for newest updates
    - Ran the mixed reality check app (my computer is capable)
    - Restarted the computer with the headset plugged in and not plugged in
    - Tried all my USB 3.0 and hdmi outputs and hdmi outputs
    - Updated all my drivers

    Unfortunately I have no other computer on which I can try the headset.
    Do you have any idea what I'm doing wrong? Does anybody had the same issue

    Thank you very much for your help!
    12-05-2017 07:46 AM
  2. krisguy's Avatar
    First, welcome to VR Heads!

    Windows Mixed Reality headsets are basically plug and play. If it doesn't start working right away, and you have the Fall Creator's Update, then either the cord or the headset is shorted. My recommendation is to contact the retailer you bought it from and request a replacement ASAP.
    12-05-2017 09:22 AM

Similar Threads

  1. What SteamVR games work best on Windows Mixed Reality?
    By Cale Hunt in forum Windows Mixed Reality
    Replies: 3
    Last Post: 12-05-2017, 03:41 PM
  2. Replies: 5
    Last Post: 12-05-2017, 09:40 AM
  3. PSVR Headset doesn't fit proper
    By Magnusfrost in forum Ask a Question (no registration!)
    Replies: 5
    Last Post: 11-30-2017, 04:24 PM
  4. HTC’s first standalone headset — Vive Focus
    By Hayden Bradley1 in forum VR News & Discussion
    Replies: 2
    Last Post: 11-26-2017, 04:56 PM
  5. Lenovo's Star Wars: Jedi Challenges AR Headset
    By Russell Holly in forum Augmented Reality
    Replies: 3
    Last Post: 11-02-2017, 07:39 PM
LINK TO POST COPIED TO CLIPBOARD