1. James Falconer's Avatar
    We realize that from time to time certain problems may arise with our site from time to time, and we do all we can to fix them, promptly. But we can't fix them unless we can recreate the problem. That's what this thread is for!

    For any serious or recurring issue you'd like to report, take the following steps so that our stellar tech team can recreate (and fix!) from their end:

    • Record your screen to illustrate the issue. You can do that at useloom.com
    • If the issue has anything to do with functionality, please provide a recording with the JS console open.
    • If the issue is purely visual, take a screenshot or two. Instructions: Mac, PC, iOS, Android

    Once you have the video/screenshots ready, you can report it here in our forums using the following format:

    Thread title: Give a short accurate description of the problem
    Description: In the description include your recording and/or screenshots along with any additional notes.
    URL to reproduce: Paste the URLs where you're able to produce the problem
    Do you have AdBlock enabled? Yes/No

    For a live demo on how to do this, check out this video recorded by pkcable: https://www.useloom.com/share/f9fe23...17adc0ec93223e

    That's it! We appreciate your feedback and help with any site issues. We can't do this without you!
    Last edited by James Falconer; 01-26-2017 at 09:17 AM.
    01-23-2017 03:35 PM
  2. iThunderbirt's Avatar
    Thank you for the heads up James!
    01-23-2017 10:21 PM
  3. James Falconer's Avatar
    No problem! Hope this helps in the long run, I know our tech really appreciates it!!
    01-25-2017 08:52 AM
  4. pkcable's Avatar
    01-25-2017 09:52 AM
  5. James Falconer's Avatar
    Thanks Rich! Very helpful! I'm going to add the video link into my original post...
    pkcable likes this.
    01-26-2017 09:16 AM

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