10-17-2016 11:59 AM
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  1. qfnol31's Avatar
    qfnol31
    I managed to lock myself out of my account when I used the forum app on Android.

    Is there some trick to logging in since I'm a Mobile Nations member and usually use Google login?
    10-14-2016 12:51 PM
  2. Michelle Haag's Avatar
    Michelle Haag
    Please try resetting your password from the website, not through the app. Then you should be able to log in to the app with the updated password.
  3. pkcable's Avatar
    pkcable
    There should be a forgot password link at the sign in page, use that.
    10-14-2016 04:55 PM
  4. qfnol31's Avatar
    qfnol31
    Originally Posted by pkcable
    There should be a forgot password link at the sign in page, use that.
    This is what it gave me
    10-14-2016 07:22 PM
  5. Chemy JMHT's Avatar
    Chemy JMHT
    Trusted Member
    Ambassador
    Originally Posted by qfnol31
    I managed to lock myself out of my account when I used the forum app on Android.

    Is there some trick to logging in since I'm a Mobile Nations member and usually use Google login?
    Hi, sometimes it happens to me, be sure that your credentials are using a character like a space or something in your google account

    I mean, if you are trying to login and you made your account with your Google credentials sometimes in Google you have your real name "John Smith" so that's the name even with the space (don't care about capitals) you need to use to sign up in the Android app.
    10-14-2016 10:21 PM
  6. qfnol31's Avatar
    qfnol31
    I found it odd that my handle was listed as taken on one screen and incorrect on the other. I know the password was correct because I signed in on the website.

    I signed up for an AC account long before I attached my name to my Google account, so my original handle should have been valid.
    10-14-2016 11:01 PM
  7. pkcable's Avatar
    pkcable
    I will ping our office manager about this!
    qfnol31 likes this.
    10-15-2016 11:42 AM
  8. Matty's Avatar
    Matty
    Trusted Member
    Q&A Team
    Originally Posted by qfnol31
    I managed to lock myself out of my account when I used the forum app on Android.

    Is there some trick to logging in since I'm a Mobile Nations member and usually use Google login?
    Theres an App?!?

    us Blackberry 10 people get nothing lol ^_^
    10-16-2016 02:36 AM
  9. Michelle Haag's Avatar
    Michelle Haag
    Please try resetting your password from the website, not through the app. Then you should be able to log in to the app with the updated password.
    pkcable likes this.
    10-16-2016 03:22 AM
  10. qfnol31's Avatar
    qfnol31
    That's what I ended up doing. It worked for me. I've actually been using the app for a few days now and haven't had any more issues.
    Michelle Haag and pkcable like this.
    10-16-2016 03:48 PM
  11. pkcable's Avatar
    pkcable
    Hope you don't mind I converted this in to a Q&A so others with the same issue can also find help.
    10-17-2016 02:07 AM
  12. qfnol31's Avatar
    qfnol31
    Originally Posted by pkcable
    Hope you don't mind I converted this in to a Q&A so others with the same issue can also find help.
    Nope, no problem at all.
    pkcable likes this.
    10-17-2016 10:03 AM
  13. James Falconer's Avatar
    James Falconer
    Solid support all!
    pkcable likes this.
    10-17-2016 11:59 AM
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