1. btb84's Avatar
    I plug my note 5 into the vr and the screen goes black for a few seconds then returns to previous screen and a message appears that says "unable to connect to gear vr. Please make sure device is properly connected." My device is from Verizon running Android 7.0
    06-22-2017 10:05 PM
  2. Firegold21's Avatar
    @btb84 Have you done any of the steps outlined in this article by VR Heads' own Jen Karner? What to do when Oculus won't launch when you plug in your phone.
    06-26-2017 03:31 PM
  3. btb84's Avatar
    @btb84 Have you done any of the steps outlined in this article by VR Heads' own Jen Karner? What to do when Oculus won't launch when you plug in your phone.
    I have tried everything mentioned.
    06-26-2017 04:27 PM
  4. Firegold21's Avatar
    Including contacting Oculus support? That's the only thing I can suggest at this point
    06-26-2017 05:11 PM

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