Why Note 5 won't connect to 2017 gear vr

I plug my note 5 into the vr and the screen goes black for a few seconds then returns to previous screen and a message appears that says "unable to connect to gear vr. Please make sure device is properly connected." My device is from Verizon running Android 7.0

@btb84 Have you done any of the steps outlined in this article by VR Heads' own Jen Karner? What to do when Oculus won't launch when you plug in your phone.

Originally Posted by Firegold21

@btb84 Have you done any of the steps outlined in this article by VR Heads' own Jen Karner? What to do when Oculus won't launch when you plug in your phone.

I have tried everything mentioned.

Including contacting Oculus support? That's the only thing I can suggest at this point